Privacy Policy

1. Introduction

EquiOps provides operational analytics software to support public school district nutrition operations. This policy explains how we collect, use, disclose, and safeguard information provided through our website and services.

2. Scope

• Website visitors.
• District administrators and authorized users.
• Pilot applications and demo requests.
• Operational data processed in the platform.

3. Information we collect

• Contact information including name, role, district, and work contact details.
• District operational datasets such as enrollment, attendance, FRL aggregates, meal counts, and labor metrics.
• Technical metadata such as browser, device, and website interaction signals.
• Support and communication records.

4. How we use information

• Provide, secure, and improve the EquiOps platform.
• Generate analytics, dashboards, forecasting, and decision support outputs.
• Respond to support requests and service communications.
• Monitor performance, reliability, and abuse prevention controls.

5. Data ownership and district role

Districts retain ownership of district data. EquiOps acts as a processor and processes district data only to provide services or as required by law.

6. FERPA awareness

EquiOps is designed for FERPA-aligned operations and primarily uses aggregated operational data. Where student-related data is processed, processing is governed by district authorization and applicable agreements.

7. Security measures

EquiOps uses layered administrative, technical, and organizational safeguards including role-based access controls, encryption in transit, encrypted storage, logging, and access monitoring.

8. Retention and deletion

We retain data according to contract requirements, legitimate business needs, and legal obligations. District data retention terms are governed by district agreements and applicable law.

9. Third-party services and cookies

EquiOps may use vetted subprocessors for hosting, scheduling, monitoring, and security. Website cookies are used for essential functionality and analytics as described in our Cookie Policy.

10. Your rights

Depending on applicable law, individuals may request access, correction, deletion, or restriction of personal information. District users should route data requests through district administrators when required.

11. Contact

For privacy requests, contact privacy@equiops.org.